Fans to return to Premier League grounds after 2nd December

Questions answered regarding fans returning to the ground

Will I be able to sit in my usual Season Ticket seat?
No, it is highly unlikely you will be able to sit in your usual seat due to the distancing regulations. Only the Howard Kendall Gwladys Street and Top Balcony will be available at present.

Successful ballot entrants will be allocated a seat in these areas. The Club reserves the right to allocate any available seating in order to ensure as many Season Ticket Members as possible within safety guidelines are able to attend.

By entering the ballot, you are accepting this policy.



How will the ticket ballot work?
Supporters will be able to log on to their ticketing account and select the Fan Group Application for the game they wish to attend. In line with Government guidance, you can select a maximum of six people in total that can be seated together.

Any applications submitted for more than six people will be rejected from the ballot and asked to reapply. When processing your application, you will be prompted to assign a zero-priced ‘ticket’ against each relevant customer number. You can view and modify your Friends & Family here, or you can add Friends & Family in your shopping basket before completing the application. Once the deadline for applications has passed, we will run a randomised process to select the successful applicants for the relevant fixture.

Successful applicants will be informed via email and provided with information as to how to access their tickets. Applicants who are unsuccessful will be contacted via email.



How do I enter the ballot?
Supporters will need to log in at ballot.evertonfc.com.

You will be presented with a list of the available ballots you can apply for.

You will need to select a zero-priced 'ticket' for each supporter that you wish to add to your group and assign the 'ticket' to their customer number.

You will be able to receive your ticket(s) as Mobile Ticket(s). If necessary a paper ticket can be provided. We would strongly recommend that all supporters take advantage of using a Mobile Ticket where possible. Please call the Fan Centre on 0151 556 1878 if you are unable to use Mobile Tickets.

If you need to add supporters to your Friends and Family you can do so here, or you can also add them in your shopping basket before completing the application.

Once you have all the correct people assigned against each ticket you can proceed to complete the application.

You will then receive a confirmation email.



Can I improve my chances for a specific game by not entering for other games prior?
Ballot entrants will be prioritised to those who have attended the least number of games to ensure a fair spread of tickets among supporters. It is strongly advised that supporters enter the ballot for as many games as possible to maximise their chances of attending. Selective balloting will increase the risk of missing out on attending games - as demand is expected to outstrip supply for each ballot.



What is the maximum group size in the ticket ballot?
The maximum group size is six people. Any applications submitted for groups over six will be rejected and asked to reapply. Each application is taken as a single group, regardless of the amount of people it contains. Larger groups will not gain an advantage over smaller ballot entries. For example, a group of six counts as one entry for all six members.



How will I receive my matchday ticket? 
Via e-mail with instructions on how to download your ticket as a Mobile Ticket.



Do I have to opt-in to the ballot with the person who is the lead customer for my Season Ticket? 
No, you can select a maximum of six people in total that can be seated together. You can remove yourself from a family and friends group if you want to apply separately. 



I live in a tier 3 area – can I still enter the ballot? 
No, in line with Premier League guidance and Government guidance. 



If Liverpool is tier 2 but the supporter is travelling from a tier 3 area, can they attend a game? 
No, in line with Premier League and Government guidance. 



What is the cut-off date for entering the ticket ballot?
The ballot for the Chelsea game will open on Wednesday 2 December at 5pm and close on Friday 4 December at 12am (midnight).



Will I be able to sit with my friends and family?
Yes, if selected in the ballot you will be able to attend with those in your group. Social distancing rules will apply within the seating allocation up to a maximum of six.



How do I update my friends and family in the ticketing system?
You can view and modify your Friends & Family information here, or you can add friends and family in your shopping basket before completing the application.



What happens if I do not wish to enter the ticket ballot?
If you do not wish to be included in the ballot to attend a game, then you simply need to do nothing as the ballot is an ‘opt-in’ process.



If I do not apply for the ballot, does this affect my Season Ticket status?
If you do not apply for any of the ballots throughout the season, your status as a Season Ticket Member will not be affected. You will receive a refund for every game you are unable to attend and would be eligible to renew your Season Ticket for the 2021/22 season when the renewal window opens.



How many games are included in the ballot? Or is it game by game? 
Each match will count as a separate ballot application in this process. Each ballot must be entered separately to ensure that the limited number of tickets available are allocated to fans who are actually willing and able to attend each relevant match. It is strongly advised that supporters enter the ballot for as many games as possible to maximise their chances of attending. 



Will I be refunded for games that I do not attend?
Yes. All Season Ticket Members who do not attend a game will be refunded the pro-rata amount of that game.



When will I receive my refund?
Refund processing will commence after these three points of the season:

1 November 2020

1 March 2021

1 June 2021



Which games are in each refund period?
Up to 1 November: West Bromwich Albion, Brighton & Hove Albion, Liverpool. From 1 November to 1 March: Manchester United, Leeds United, Chelsea, Arsenal, Manchester City, West Ham United, Leicester City, Newcastle United, Fulham. From 1 March to June 1: Southampton, Burnley, Crystal Palace, Tottenham Hotspur, Aston Villa, Sheffield United, Wolverhampton Wanderers.



Are tickets transferable?
No, all tickets allocated via the ballot process are solely for use by that specific Season Ticket Member. Supporters found to be reallocating match tickets will be at risk of action by the Club. ID checks will be completed as part of the entry process.



What should I do if I am vulnerable or at higher risk from COVID-19?
If you do not feel comfortable to return to the stadium for matches, then you can choose to not enter the ballot and you will receive a refund for games you do not attend.



Can I cancel my ticket if successful in the ballot?
Yes, you may cancel for suitable reasons but must inform the Club before the fixture date to allow us to reassign the tickets. To cancel, you must call the Fan Centre immediately on 0151 556 1878 (opening hours 9am to 5pm, Monday to Friday).



Will tickets be available for non-Season Ticket Members?
No, at this stage only Season Ticket Members will be allowed to enter the ballot. Seasonal Hospitality Members will be eligible to enter their own dedicated ballot.



What about Kid (Under-11) and Junior (Under-18) Season ticket Members? Can they attend?
Yes, however every ballot entry needs to contain a Season Ticket Member with a ticket tariff of either a; Young Adult, Adult or Senior. Any ballot entries that do not contain a Season Ticket Member with those tariffs listed above will be deemed invalid.



Will I need to arrive earlier than usual?
Supporters will be provided with an allocated arrival time which will help to manage the flow of supporters and ensure adequate time is given for the necessary checks.



Will the Fan Zone be open prior to the game?
No, there will not be a fan zone in operation.

Everton FC