Away fan guide - Manchester CitySupporters attending this match are advised to arrive no later than 45 minutes prior to kick off and not to bring any bags unless essential. All bags will be searched, in accordance with our regular matchday security procedures, which may cause a delay in entering the stadium. We thank you in advance for your patience and co-operation.
TRAVELLING TO THE STADIUMThe stadium postcode for satellite navigation is M11 3FF.
Ensure you check travel conditions before heading out. Highways England provides live traffic information via its website, local and national radio travel bulletins and electronic road signs. Information is also available from Twitter via @highwaysnwest.
The Mancunian Way (A57) is currently open as a contra-flow with a single lane in both directions. Supporters, specifically those travelling in coaches, are advised to make alternative arrangements when travelling to the Etihad Stadium. Follow @officialtfgm for the most up to date information.
With the partial closure of the Mancunian Way, Metrolink's free Park and Rides offer a great way to avoid traffic and leave your car behind. For travel advice and help planning your journey to the match, click here. There are service changes on the Metrolink throughout the 2015/16 season. Please click here for the most up to date information and you can also follow, @mcrmetrolink.
Further information on the Etihad Campus Metrolink and buses that alight immediately outside the Etihad Stadium along with car park details, is available
here.
SUPPORTER MEETING POINTThere is no official visitors' supporter meeting point in Manchester city centre, however the National Football Museum welcomes all football supporters to experience the world’s greatest football collection - over 140,000 items - including the FIFA Collection. There is a café and it is adjacent to many other restaurants and bars for your enjoyment. Click here to find out more.
Pubs in the local vicinity of the stadium are generally used by home supporters. Manchester City asks for your co-operation both in and around the local community and that you are respectful of the surrounding residential areas. Drinking is not allowed in public areas across Greater Manchester. Greater Manchester Police will be in the city centre and around the stadium throughout the day to assist with any questions or to provide directions around the city centre. Any visiting supporter without a valid match ticket is advised not to travel, or if you do, please remain in Manchester city centre to watch the match.
VISITING SUPPORTER TICKET OFFICEAs part of the expanded stadium, Manchester City has a dedicated ticket office for visiting supporters. This is located adjacent to the visiting entrances in the South Stand and will be open from 5:45pm until 8pm.
Children under 14 must be accompanied by an adult (over 18) when attending a match at the Etihad Stadium. You are advised to carry photo ID to prevent any issues entering the stadium.
It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access into the stadium. Failure to be in possession of the correct ticket may result in the payment of an upgrade fee or in some circumstances; you may not be able to enter the stadium. Manchester City accepts no liability for tickets purchased through unofficial channels.
Any visiting supporter who is collecting tickets may do so from the South Stand Ticket Office. Supporters with any questions or queries relating to their match ticket should also visit the South Stand Ticket Office. It is expected to be busy for this match. Visiting Supporters are strongly advised to collect their tickets at least 45 minutes before kick-off. Guidance for bringing children Under 5 to a match and safeguarding vulnerable people can be read
here.
Manchester City’s Event Service Support Team will also be located outside the visitors end. They will endeavour to resolve your issue at this point but there may be occasions where you will be directed to the South Stand Ticket Office.
Please ensure you have tickets for the Premier League fixture and not the Capital One Cup tie before leaving home.
VISITING SUPPORTER ACCESSAs part of the stadium expansion, the visiting supporter section has been reconfigured. This should have minimum impact on your matchday experience. To ensure that you enter the stadium via the correct entrances, Manchester City has implemented an additional soft ticket check upon arrival. You can enter the stadium as follows:
Entrance L1 is for visiting supporters located on Level 1
Entrance L2 is for visiting supporters located on Level 2
Entrance L3 is for visiting supporters located on Level 3
FLAGS ON LEVEL 2An LED display is installed on the second tier of the Etihad Stadium to enhance the matchday experience for fans inside the stadium. This means it is not possible to hang flags over Level 2.
CODE OF CONDUCT: RESPECT THE BADGEIf you ever witness crime, vandalism, violence, drugs, the use of smoke bombs and pyrotechnics or abusive behaviour from home or visiting supporters, inside or outside the Etihad Stadium, make contact with a Man City steward as soon as you can and report your concerns.
AFTER THE MATCH – METROLINK ACCESSDue to external segregation after the match, you will not be able to turn left towards the Etihad Campus Metrolink stop. You will be directed around the stadium. Both Holt Town and Velopark stops - the Metrolink stations on either side of the Etihad Campus - will not be operational for at least an hour after each the match. The consumption of alcohol is not permitted on Metrolink trams.
The complete Manchester City Football Club Visiting Supporter Guide is available here.
To keep up to date with the latest Etihad Stadium matchday information, follow
@mcfchelp. You can call the Manchester City Supporter Services Team on +44 (0)161 444 1894 (option 1, option 3).
COVID-19 Policy StatementManchester City Football Club is committed to meeting its responsibilities under the Health and Safety at Work, etc. Act 1974 the Management of Health and Safety at Work Regulations 1999, and associated protective legislation, both as an Employer and as a Company.
A robust safety and security operation is in place at all UK offices, including the Etihad Stadium and City Football Academy, which includes a comprehensive risk assessment in relation to COVID-19.
Any staff, third party suppliers, contractors or visitors who require access to facilities, are provided with a full briefing outlining the steps the Club has taken to ensure the highest standards of health and hygiene are maintained at all times.
Additional control measures have been introduced and are reviewed and amended in line with the latest government and PHE advice; these include measures to minimise the risk of contraction or spreading of COVID 19.
This includes:1. Ensuring that the Club complies with its duty to provide a safe and healthy workplace/working conditions for staff who will be returning to work in the workplace.
2. Circulating the coronavirus policy and safety procedures to all staff and managers; these set out how staff should behave and the precautions they must adopt during the pandemic to keep them safe:
• cover the mouth and nose with a tissue or sleeve (not hands) when coughing or sneezing (Catch it — Bin it — Kill it)
• put used tissues in the bin straight away
• wash hands regularly with soap and water for at least 20 seconds; use hand sanitiser gel if soap and water are not available
• avoid close contact with people who are unwell
• clean and disinfect frequently touched objects and surfaces
• do not touch face, eyes, nose or mouth if hands are not clean
Require staff to practice effective social distancing while in and around the workplace and when travelling to and from work by:
• avoiding non-essential contact with others
• keeping a safe distance of at least 2 metres (about 3 steps) from others always, 1 metre+ from 4th July 2020
• avoiding physical contact (eg hugs, handshakes, etc)
• display appropriate public health posters around the workplace, such as Cleaning and Disinfection Guidance and Employers and Businesses Guidance provided by Public Health England
• Travel to site in your own vehicle and do not share vehicles with other persons
• Avoid the use of Public Transport where possible, if it is necessary then a face covering must be worn
• keep local/departmental risk assessments under review to ensure that a safe place of work is maintained
• make any adjustments to the workspace/rotas/work patterns/ procedures necessary to facilitate social distancing at work
• cancel face-to-face meetings and replace them with video conferencing/ phone conferencing
• all non-essential travel stopped
• provide personal protective equipment (PPE) as required (in clinical settings)
• increase environmental cleaning in the workplace; (particularly touch points, handrails, lift buttons) review and revise cleaning method statements and schedules and ensure cleaning staff have access to suitable detergents, disinfectants and PPE
• cancel non-essential training and all face-to-face training/recruitment practices
• carry out any essential training/ recruitment by using email/online e - learning wherever possible rather than bringing people together face to face.
Amended access control and bag search procedures have been introduced to ensure a sufficient level of security for persons wishing to enter company premises whilst minimising the risk from Covid-19
Managers, human resources, and medical departments should be aware of staff who fall into vulnerable and high-risk categories so that they can ensure that they are given adequate support to enable them to comply with Government health recommendations.
No member of staff in a vulnerable or high-risk category should be expected to come to work during the crisis; they should be advised to follow Government social distancing/medical advice and stay at
home.
A Mental health protocol is in place with a 24/7 support helpline.
In addition to the above measures strict protocols have been followed as required by the Premier League and FA to ensure the safety of playing staff returning to training and competition with separate RA and Operational policies developed.