Away Fan Guide: West Ham UnitedSTADIUM ADDRESSWest Ham United Football Club,
London Stadium,
Stratford,
London
E20 2ST
TICKETS Tickets for this fixture are sold out and supporters are advised not to travel unless they are in possession of a valid match ticket.
No ticket upgrades will be available on the day of the fixture.
The Everton Fan Centre will be open 10am-3pm on Saturday to deal with any ticket queries and can be contacted via: 0151 556 1878.
HOW TO GET TO LONDON STADIUM
Please be advised to check all routes before travel due to any unforeseen circumstances.
The London Stadium is 30 minutes to or from the M25.
There is no parking available at London Stadium and parking restrictions will be in place and enforced in the local area. Supporters are encouraged to take advantage of the many public transportation routes available.
BY CARVia M6 North West:
Take A5047 and A5080 to M62
Drive from M6, M6 Toll and M6 to Leicestershire
Follow A14 to M11 in Girton
Follow M11 to Woodford. Take exit 4 from M11
Take A12 to your destination
Via M1 North West:Take A5047 and A5080 to M62
Follow M62 and M6 to A500 in Cheshire East. Take exit 16 from M6
Get on M1 in Leicestershire from A500 and A50
Follow M1 and M25 to Woodford. Take exit 4 from M11
Take A12 to your destination
BY TRAIN, BUS OR TAXIA wide choice of train, tube and bus route options are located at Stratford and Stratford International stations, which are a 20 minute walk away from the Stadium.
Stratford station is served by:• Docklands Light Railway (DLR)
• London Underground Jubilee and Central lines.
• National Rail services operated by Greater Anglia and c2c.
• London Overground services.
Stratford International station is served by:• Docklands Light Railway (DLR)
• Southeastern High Speed 1 services. More information is available at
www.tfl.gov.ukThe nearest rail station is on the Docklands Light Railway or (Pudding Mill Lane station). Please be advised the station is not very big and could get extremely busy on match days.
COACH PARKING
All official coach parking must be booked in advance via West Ham United or the visiting club. The coach park is located off Marshgate Lane and adjacent to Pudding Mill Lane station.
For further advice email supporterservices@westhamunited.co.uk.
STADIUM Turnstiles: Will open 90 mins before kick-off.
Away entrance will be section D and it is on the station side of the stadium. The below photos show the area at the top of the steps up to section D in the South West corner.
Away supporters should leave the Stadium via exit gates at turnstiles D an make your way down the two staircases directly in front of the away section (lift available for disabled access supporters).
Once at ground level, clear signage will be displayed to guide away supporters along the relevant route to their destination. This may change on a match by match basis depending on the most popular route required for away supporters.
Toilets and refreshment facilities for both the upper and lower away sections can be found on the lower level concourse.
Food and Drink: Items available: There is a wide range of items available, from hot food, such as pies and burgers, to sandwiches, wraps and salads. In addition, there are a number of meal deals available, including ‘A pie and a pint’ for £8:50 and ‘nachos and a soft drink’ for £7:30.
For those supporters looking for a snack, the kiosks also hold confectionery items, such as crisps and chocolate grab bags. Will accept card payment at concessions. Alcohol will be served before and during half-time at Kiosk 29 and 30.
Smoking: London Stadium is a smoke- free Stadium. Smoking (including electronic cigarettes) is prohibited in ALL areas.
Search procedures/Bag checks: London Stadium currently operates a 100% searching policy meaning all supporters and their belongings are subject to search, for the safety and security of all attending the match. Bags will be subject to security checks as determined by Stadium staff in their reasonable discretion, including on entry and exit and all approved bags are subject to additional inspections within the Stadium.
Supporters may be searched using a regular pat down method or via security wand and will be asked to open any jackets or coats in preparation for search and to ensure entry to the Stadium as quickly as possible.
Please note that only small carry bags and handbags are permitted into the Stadium and to arrive early to avoid delays entering the Stadium. There is no Luggage facility available.
Accessible information: All accessible toilets will need a RADAR key for entry. Any away supporters with accessible needs requiring the complimentary Shuttle Service should get in touch with West Ham’s DAO, Julie Pidgeon, at accessibility@westhamunited.co.uk to request a permit in advance. All information on pick-up and drop-off points can be viewed at Accessible Shuttle Service and there will also be a shuttle bus positioned at the coach park to help supporters travel the short distance to the visitor’s entrance.
SAFETY ANNOUNCEMENT Everton Football Club does not condone the use of pyrotechnics whatsoever. Those found using them either home or away will be the subject of action by the Club and the police. Being convicted of using them could also result in a prison sentence - that is how seriously the matter is being treated by courts across the country. As a Club, we would also impose an indefinite ban on anyone caught using pyrotechnics. Apart from the risk of a ban or conviction the devices have a serious effect on others, particularly those with breathing difficulties and the disabled in wheelchairs who cannot easily get away from the smoke.
We have noticed an increase in persistent group bouncing, culminating in beer being thrown in the air. This has happened on both home and away concourses but we would stress has only involved a very small minority of fans. However, this has resulted in both the Club and the police receiving complaints from supporters who have become soaked in beer. As we are sure you will agree, this is anti-social behaviour and people should not have to put up with this. As a consequence, both the Club, Merseyside Police and supporters’ groups have discussed how this should be addressed.
Firstly, both the Club and the police want to make it clear that we want ALL our supporters to enjoy their day and we understand that this may include singing and an element of bouncing as a group.
However, a decision has been made that should home or away fans participate in the throwing of alcohol in any area of the stadium, they will be dealt with by match day stewards with the full support of Merseyside Police officers. This could culminate with an ejection from the ground or potentially an arrest, dependent on the specific circumstances.
This season, you will see more stewards and police officers on the concourses, who will provide early advice should a situation look like it is getting out of control. Thank you.
Everton Official Club Contacts for this fixture: (Any ticketing enquiries please contact the Fan Centre on 0151 556 1878 which will be open Saturday from 10-3pm.)
A team of Everton stewards will also be in operation at the stadium and will be on hand to help with any issues.
Supporter Liaison Officer Rachel Meikle, will be available on the day of the game up until kick-off via
Email:
rachel.meikle@evertonfc.com or 07583189399.
